Customer care

Delivery & returns

Effective August 28, 2026

Before payment

Catalog delivery charges and windows are planning estimates. Before requesting payment, Objeto confirms availability, production or preparation timing, the service level, destination, and final delivery price in writing. The confirmed quotation controls.

Delivery

Most furniture is planned around two weeks of production or preparation plus transit, with current catalog windows ranging from approximately four to nine weeks. These are not guaranteed dates. Your quotation will state whether service is threshold, room-of-choice, or white glove, and whether assembly or installation is included.

Receiving an order

Inspect the packaging and piece at delivery when possible. Note visible damage on the carrier record, photograph the packaging and item, retain all packing materials, and contact Objeto within 48 hours. Do not arrange repair or discard packaging until instructed, as doing so can affect a freight claim.

Damage or error

If a piece arrives damaged, materially differs from the confirmed order, or an incorrect item is delivered, Objeto will coordinate the appropriate claim and work toward repair, replacement, or refund based on the circumstances.

Cancellations and returns

Eligibility is stated before payment. Made-to-order, customized, and specially procured pieces are generally final sale after production or procurement begins. Any approved discretionary return must be authorized in writing and may require return freight and restocking costs. These limits do not reduce rights that cannot legally be waived.

Questions

Use the contact form on the Objeto home page with your inquiry or order reference.